| Request Tracker
3.1
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For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or export to other software.
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| File size: 4.70 MB |
Download: http://www.cniche.com/request/reqtrack.exe
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| Home site: http://www.cniche.com/request/ |
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| Description |
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation and context-sensitive help is provided. |
| Supported languages: English |
| Supported OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000, WinXP, Windows2003 |
| Installation: Install and Uninstall |
| Requirements: Windows 95 or higher, 10 Mb disk space |
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| Release info |
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02/17/2005
Major Update
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Changes:
There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
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| Permissions |
The author and copyright holder, CyberNiche Software, gives all individuals the right to copy and
redistribute this evaluation version of the Request Tracker program provided that all files are included and
that they are not modified in any way. Contact us at cniche@cniche.com for further information. |
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| End user license agreement |
The author and copyright holder, CyberNiche Software, gives the user the right to copy and
redistribute this evaluation version of the Request Tracker program provided that all files are included and
that they are not modified in any way. This evaluation version may be used for evaluation
purposes for a reasonable length of time. Contact us at cniche@cniche.com for technical
support or for further information. |
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