| Description |
| The Queuing Model will calculate the optimum number of customer service points (staff) to minimize costs for your business. It considers the average arrival rate of customers, the average customer service rate, the cost to the business of customer waiting time (customer dissatisfaction), and the cost to operate customer service points. Queuing models are used extensively in call centers, toll booth operations and situations where a there is a queue for service including, counter staff, service staff, call response staff or maintenance staff. They can be applied in any business providing a customer service function. The model will calculate the optimum number of service points and allow you to test alternatives by manually inputting service point numbers. Additional results include the average number of customers waiting in the queue, their average waiting time, and service point (staff) utilization. The Total Cost Chart plots total cost verses number of service points to display the impact of changes in service point numbers. |
| Supported languages: English |
| Supported OS: Win95, Win98, WinME, WinNT 3.x, WinNT 4.x, Windows2000 |
| Installation: Install and Uninstall |
| Requirements: Microsoft Excel |
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| Release info |
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07/16/2001
New Release
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| Permissions |
*Distribution*
You may freely distribute this software in Evaluation form without Registration Codes. Any software distributed must require the user to provide payment to Bizpep to maintain software beyond the Evaluation Period as originally designed. You may not sell or require payment in any form for Bizpep software. Evaluation software must be distributed without cost or penalty to the user. |
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| End user license agreement |
*Evaluation*
Software is provided free for 7 Day Evaluation. To maintain software after this period payment is required. Print and Save functions are restricted during Evaluation.
*Purchase*
To maintain software beyond the Evaluation Period payment must be provided equivalent to: US$27.00. If payment is not provided all software must be deleted. Payment gives you license to use software on one system, for one user. The license is Non-commercial for private and internal business use only. This license does not cover the Commercial use of software for Inter-Business support, advise, or consulting. Please contact us (mail@bizpeponline.com) for details on Commercial and Multi-User licenses. Payment is online at: http://www.bizpeponline.com/Purchase.html. Upon receipt of payment Bizpep will provide by return email Registration Code to maintain the software and enable all functions. |
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Calculate the optimum number of customer service points (staff) to minimize costs for your business. Identify the impact of changes in service staff, the number of customers waiting, their average waiting time, and service point (staff) utilization.
