| Description |
Provide live help on your web site. Monitor web site activity in real-time and invite visitors to chat with you. Increase sales and enhance customer support by providing a live person to chat with visitors while interest is high.
Learn how visitors are using your site. Track the keywords that brought the visitor to your site and use geolocation to view the location of the visitor and improve the effectiveness of your advertising.
Visitors on your web site do not need to download any software to chat with you.
While chatting, your spelling is automatically checked. You can use 'QuickText' to send quick responses to commonly asked questions. You can also chat with a supervisor or other agent during a chat with a visitor. Multiple agents can be on a chat and, when a supervisor is in a chat, messages from the supervisor will not be visible to the visitor. Chats can be secured with 128-bit encryption.
The live chat buttons and visitor chat window are fully customizable. You can add your logo, change the layout, graphics and colors to integrate with your web site. You can also display your picture during a chat for a more personal touch. For advanced functionality, CustomerReach supports plug-ins allowing you to extend CustomerReach or integrate with other systems.
During after-hours, visitors can leave a message for you or you can configure CustomerReach to display a custom Web page.
CustomerReach is easy to setup - simply paste the CustomerReach tags onto your web pages.
CustomerReach is available as a server or hosted solution. Free trial. |
| Supported languages: English |
| Supported OS: WinXP, Windows2000, Windows2003 |
| Installation: Install and Uninstall |
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| Release info |
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08/23/2005
Minor update
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| End user license agreement |
CUSTOMERREACH CORPORATION
LICENSE AGREEMENT
YOU AGREE THAT YOUR USE OF CUSTOMERREACH (THE "SOFTWARE") ACKNOWLEDGES THAT YOU HAVE READ THIS LICENSE, AND AGREE TO BE BOUND BY ITS TERMS AND CONDITIONS.
A limited, revocable, nonexclusive license is granted to use the Software subject to the following conditions:
I. The Software may not be distributed in conjunction with any other product without a specific license to do so from CustomerReach Corporation.
II. The Software may not be modified in any way.
III. You may not reverse engineer, decompile, or disassemble the Software, except and only to the extent that such activity is permitted by applicable law notwithstanding this limitation.
IV. You may not redistribute, sell, rent, lease or sublicense the Software.
LIMITATION OF LIABILITY
THE SOFTWARE IS PROVIDED "AS IS" AND THERE ARE NO WARRANTIES. CUSTOMERREACH CORPORATION DISCLAIMS ALL WARRANTIES RELATING TO THE SOFTWARE, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. NEITHER CUSTOMERREACH CORPORATION NOR ANYONE ELSE WHO HAS BEEN INVOLVED IN THE CREATION, PRODUCTION, OR DELIVERY OF THE SOFTWARE SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE EVEN IF CUSTOMERREACH CORPORATION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR CLAIMS. IN NO EVENT SHALL CUSTOMERREACH CORPORATION'S LIABILITY FOR ANY DAMAGES EVER EXCEED THE PRICE PAID FOR THE LICENSE TO USE THE SOFTWARE, REGARDLESS OF THE FORM OF CLAIM. THE PERSON USING THE SOFTWARE BEARS ALL RISK AS TO THE QUALITY AND PERFORMANCE OF THE SOFTWARE. SOME STATES DO NOT ALLOW THE EXCLUSION OF THE LIMIT OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MIGHT NOT APPLY TO YOU.
MISCELLANEOUS
This agreement is governed by the laws of the state of Florida, U.S.A. and shall inure to the benefit of CustomerReach Corporation and any successors, administrators, heirs and assigns. |
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