| Active Web Helpdesk
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Web-based Helpdesk Manager. It works by routing the Customer Question to the proper Helpdesk Personnel. Helpdesk Personnel then answers it and it is saved to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
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| File size: 520.00 KB |
| Home site: http://www.activewebsoftwares.com/productinfo.aspx?ProductID=12 |
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| Description |
Web-based Helpdesk Manager. It works by routing the Customer questions to the proper Helpdesk Personnel. Helpdesk Personnel then answer the question (email sent to the customer) and can save it to the FAQ (Frequently Asked Questions) database. The FAQ is searchable and categorized.
The source code with Access or MS SQL database is available.
Features
Requires Customer registration and email confirmation
Define unlimited depth and number of categories
Add unlimited Helpdesk Personnel Accounts
Assign a Helpdesk Personnel per Category
Helpdesk Personnel save the Question as FAQ.
Administrator Approval before FAQ is published
Advance Search Features
search by category
search all words |
| Supported languages: English |
| Supported OS: WinXP, Windows2000 |
| Installation: Install and Uninstall |
| Requirements: Windows XP/2000 with IIS |
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| Release info |
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03/08/2003
Major Update
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Changes:
none
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| End user license agreement |
| asda |
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